Job Type: Full Time

Job Location: Gauteng

Division

Supply Chain Technology Solutions

Job Family

Process Optimization and Continuous Improvement

Reporting To

Operations Executive

Job Purpose

The purpose of a Continuous Improvement Specialist is to drive continuous improvement initiatives across supply chain technology deliverables and operations by optimising processes, improving system utilisation, and embedding a culture of data-driven decision-making. The role focuses on delivering measurable efficiency, cost, service, and performance improvements.

Strategic imperatives that inform the role

Drive operational efficiency and process standardisation.

Support digital transformation and system optimisation.

Improve customer and stakeholder experience.

Embed continuous improvement capability across teams.

Internal Customers

Supply Chain operations, technology & systems teams and data & analytics teams.

External Customers

Customers, platform vendors, suppliers, project teams, and end-users.

Job Performance Criteria

Balance Scorecard	Output	Key Actions
Operational	Improved Process Efficiency	Analyse end-to-end supply chain processes to identify inefficiencies. Facilitate process redesign workshops with cross-functional teams. Implement approved process improvements and track benefits realised.
	Standardised Processes	Develop and maintain SOPs and process documentation. Ensure alignment of processes across business units. Train teams on standardised processes and best practices.
	Optimised System Utilisation	Assess system usage and identify underutilised functionality. Work with technology teams to enhance system configuration. Support user adoption through training and change initiatives.
	Cost and Waste Reduction	Apply CI tools to eliminate waste and non-value-adding activities. Identify cost-saving opportunities through process optimisation. Monitor cost reduction initiatives and report savings.
	Performance Measurement and Reporting	Define and maintain KPIs and performance dashboards. Analyse operational data to identify improvement opportunities. Provide regular performance insights to management.

Competency Requirements

Knowledge

Supply chain operations
Continuous improvement methodologies
Process engineering
Change management and
Performance analytics

Technical Skills

Process mapping
KPI development
ERP and supply chain systems exposure
Data analysis tools, and
Project management

Behavioural Competency

Integrity
Sense of urgency
Accountable
Accurate
Proactive
Passionate
Interpersonal sensitivity
Lead by example
Respect
Trustworthy
Teamwork
Motivated

Qualifications and experience requirements

Bachelor’s degree in Supply Chain, Engineering, Operations, or related field.
4+ years’ experience in continuous improvement or operational excellence roles, with at least 1 year in a supervisory or mid-management capacity.

Continuous Improvement Specialist