Principal Consultant: ERP Implementation

Job Type: Full Time
Job Location: Gauteng Hybrid

Division

Business Systems

Job Family

Operations

Reporting To

ERP Exec

Job Purpose

The purpose of a Sage X3 principal consultant role is to plan, design, develop, and launch efficient information and operations systems in support of core organizational functions for clients. Using both business and technical skills. The role will also support the development and growth of the B/U by identifying and developing of opportunities both within the existing customer base and new customers.

Strategic imperatives that inform the role

Provide ERP services aimed at allowing integrated functionality for financial management, sales, customer service, distribution, inventory, manufacturing, and business intelligence which aims to standardise processes, simplify operations across the organization and optimize efficiency.

Internal Customers

General Managers, Directors, Project team members

External Customers

Suppliers and external clients

Job Performance Criteria

Balance Scorecard Output

Key Actions

 
Operational Functional Product Expertise
  • Provide an elevated level of consulting and implementation services at client sites.
  • Develop subject matter expertise on Sage X3 product and serve as escalation point for any implementation issues.
  • Apply technical and business knowledge to analyse client requirements and match them to system functionality.
  • Perform gap analysis, identify options and make recommendations on best methods to address gaps including customization’s, third party products, process changes and/or other industry best practices.
  • Identify problems, software specification and/or design, implementation, documentation, testing, client training and solution deployment adhering to Sage’s Methodology
  • Conducts analysis of client business processes and requirements.
  • Prepare appropriate documentation to communicate and validate the information.
  • Analyses the data, evaluates existing application products, and recommends efficient, cost-effective solutions which support client business processes and functional requirements.
  • Document requirements, workflow, and system specifications.
  • Ensure optimal set up and training in the products for each client and maximize consulting revenue whilst maintaining an elevated level of customer satisfaction.
Project Management
  • Deliver project-based consulting activities, through the entire project lifecycle, on ad-hoc and medium to long-term engagements.
  • Comply with financial responsibilities which include project cost estimating, proposal generation and invoicing.
  • Ensure project deliverables meet and/or exceed client expectations.
Administrative Commercial Performance & Business Growth
  • Participate in sales and proposal presentations if required.
  • Responsible for achieving defined utilization and revenue goals.
  • Identify additional product/services opportunities in customer organization and growth into new customers / markets.
Monitoring and reporting
  • To interact with company and client managers on cost/schedule monitoring.
  • Manage and support relationships and installed products at existing clients. This includes handling questions, solving problems, writing reports, performing upgrades, as well as ensuring client’s general satisfaction with the software and the company.

Competency Requirements

Knowledge

  • Strong knowledge in finance, manufacturing, inventory and distribution business processes and practices
  • Excellent client-facing and internal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong working knowledge of Microsoft Offic

Technical Skills

  • Communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

Behavioural Competency

  • Integrity
  • Sense of urgency
  • Accountable
  • Accurate
  • Proactive
  • Passion
  • Interpersonal sensitivity
  • Lead by example
  • Respect
  • Trustworthy
  • Teamwork
  • Motivated

Qualifications and experience requirements

  • At least 8 years of Professional Work Experience in ERP systems, as a consultant
  • Degree level education in one of the following:
    1. Information Systems / Information Technology
    2. Accounting / Finance
    3. Industrial Engineering / Supply Chain
    4. Business Management
  • Certification in Sage Intacct or Sage X3 ERP

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