Operation Headquarters
Graaff-Reinet, South Africa
Inhance Solutions
Transport Management System and Mobility Application
Montego Pet Nutrition: Transforming Operations Through Technology
Founded in the early 2000s in Graaff-Reinet, the heart of South Africa’s Karoo region, Montego Pet Nutrition stands as a testament to entrepreneurial vigour and innovation. Rooted in strong family values, the company has remained dedicated to its vision for the Montego Pet Nutrition brand. Over the years, they have fine-tuned their formulations
and continuously upgraded their facilities, driven by an insatiable passion for pet nutrition.
While Montego experienced rapid growth in its sector, this expansion brought with it a host of challenges and complexities in their logistics and supply chain operations. In 2022, Montego’s decision to buy five depots, bringing 90% of their last-mile distribution in-house, significantly altered their logistics landscape. Issues such as visibility gaps in the distribution network and operational inefficiencies across these newly acquired depots became increasingly apparent.
Recognising the strategic imperative to resolve these challenges, Montego turned to Inhance Supply Chain Solutions. Implementing Inhance’s state-of-the-art Transport Management System (TMS) and Mobility Application, Montego began a transformative journey to streamline its operations.
CHALLENGE
Montego Pet Nutrition’s rapid growth in the pet care sector faced various logistical and supply chain complexities, especially after its strategic move in 2022 to acquire five depots, internalising 90% of its lastmile distribution. This expansion exposed notable visibility challenges in their distribution network and areas for operational improvement across the new depots, impacting fleet performance tracking. Additionally, inconsistencies in depot management approaches led to impacts on customer satisfaction and overall operational effectiveness. These challenges, though not individually overwhelming, collectively posed a significant concern for Montego’s scalability and efficiency, underscoring the need for a comprehensive and strategic resolution.
SOLUTION
Montego’s partnership with Inhance hinged on implementing a tailored Transport Management System (TMS) with advanced solvers and a Mobility Solution, integrating with Montego’s ERP, Microsoft Dynamics 365. This initiative replaced traditional Master Routes with dynamic routing, boosting visibility and route efficiency. The unique value Inhance brought to the project included real-time plan versus actual monitoring and ePOD management, significantly enhancing operational efficiency and customer service. This strategic collaboration not only improved Montego’s logistics but also signified an ongoing relationship focused on continuous innovation and support for Montego’s growth and market expansion.
RESULTS
The partnership with Inhance catalysed significant improvements for Montego, including a 15.5% increase in on-time deliveries, a 6% rise in average vehicle weight utilisation, and a 7% reduction in secondary distribution costs. These achievements were driven by the adoption of dynamic routing, enhanced real-time operational monitoring, and the
implementation of ePOD management.
These strategic changes not only bolstered operational efficiency and customer satisfaction but also laid a robust foundation for Montego’s sustained growth and alignment with long-term strategic objectives.
From Strategy to Success: Quantifiable Benefits and Forward-Looking Insights
15.5% Increase in on-time delivery
Optimised route planning
Elevated Transparency in Operations
On-Time Delivery
A 15.5% increase in on-time delivery, ensuring better SLA adherence.
Vehicle Utilisation
A 6% increase in the average vehicle weight utilisation.
Cost Reduction
A 7% reduction in secondary distribution cost per ton.
Enhanced Visibility
Significant improvement in monitoring day-today operations.
Cost Efficiency
Notable savings achieved through optimised route planning.
Service Standardisation
Uniform service levels implemented across various depots, uplifting customer satisfaction metrics.
Data-Driven Decisions
Enabled quick and strategic decision-making through the system’s reporting capabilities.
Strategic Synchronisation
The new system seamlessly aligns with Montego’s growth objectives, mitigating challenges that could scale with the business.
Seasonal Adaptability
Simplified adjustments to high-demand periods.
